5 juin 2025
“Working with people, not just products, makes all the difference,” says Alex Recouso, Co-Founder and CEO of CitizenX
CitizenX is a platform that helps people navigate the process of applying for citizenship. From eligibility checks to document preparation, they guide users through each step with clarity and care.
Since every application involves multiple legal documents, a seamless and secure signing experience is essential. CitizenX chose Documenso to embed signing directly into their platform—improving speed, privacy, and overall user experience while staying true to their values of transparency and trust.
For CitizenX, helping people apply for citizenship is at the heart of what they do. But there was one part of the process that kept getting in the way: signing documents.
Every application involves a stack of paperwork, and having users leave the platform to sign caused unnecessary friction. The team knew this part needed fixing.
The Challenge
“Signing documents outside of our platform was very inconvenient and resulted in a worse user experience.”
CitizenX had tried DocuSign and PandaDoc before. Both felt like overkill—too many features they didn’t need, and too little flexibility. A Swiss-based tool was also in the mix, but it didn’t tick all the boxes.
They needed something simpler, faster, and more privacy-focused.
The Search
“We wanted to integrate document signatures within our platform.”
This wasn’t just about signing. It was about creating a seamless, user-friendly experience that respected privacy and gave them full control.
When they came across Documenso, the decision was clear.
Why Documenso?
“As soon as we saw you were open-source and the app worked really well, that made us go with you guys.”
Privacy and security are core to CitizenX’s mission. Using proprietary black-box tools was a compromise they no longer wanted to make.
With Documenso, they could integrate signing natively into their platform—with full transparency, API-first design, and no bloated features.
The Integration
Every document signed through CitizenX is powered by Documenso in the background. They use embedded signing via the Platform Plan, fully white-labeled and integrated into their product. Most documents are auto-generated from templates via API, allowing users to review and sign directly within the CitizenX interface—no redirects, no external branding.
No more switching tools. No more unnecessary complexity. Just a fast, native experience that fits seamlessly into their existing flow.
The Impact
“We’re probably signing the same number of documents—but way faster.”
The team estimates they save around 5 minutes per document. Multiply that across thousands of forms, and the time saved adds up quickly.
More importantly, the user experience is cleaner and more consistent.
The Unexpected Benefit
Beyond the product itself, CitizenX found value in the people behind it.
“Choose to work with partners you can personally talk to.”
For them, being able to speak directly with the Documenso team—founder to founder—was a key part of the decision.
“That’s the biggest advantage IMO.”
CitizenX is building the future of citizenship services. Documenso helps power that mission, quietly in the background—saving time, simplifying flows, and keeping control where it belongs.
Want to see what Documenso could do for your platform? Get in touch or check out the free plan.